Refund Policy
Last updated: August 18, 2026
At Butterfly Wing Cardigan, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward refund and exchange policy. Please read the following carefully.
1. 30-Day Return Window
You have 30 calendar days from the date your order was delivered to initiate a return for a refund or exchange. After 30 days from the delivery date, we unfortunately cannot offer you a refund or exchange.
2. Condition of Returned Items
To be eligible for a return, your item must be:
- Unused and unworn.
- In the same condition that you received it.
- In its original packaging with all tags attached.
Items that do not meet these conditions may be subject to a partial refund or refusal of return.
3. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Us: Send an email to support@butterflywingcardigan.com with your order number, the item(s) you wish to return, and the reason for the return.
- Receive RMA: Our customer service team will review your request and, if eligible, provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to send your item(s) back. Please do not send your item back without an RMA number, as it may delay or prevent your refund.
- Package Your Item: Securely package the item(s) in their original packaging, including all tags. Clearly write the RMA number on the outside of the package.
- Ship Your Item: Send your package to the address provided with your RMA instructions.
4. Return Shipping Costs
The customer is responsible for paying the shipping costs for returning their item(s). Shipping costs are non-refundable. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
5. Refund Method and Processing Time
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days after we receive and inspect the returned item. Please note that the time it takes for the refund to appear on your statement may vary depending on your bank or payment provider.
6. Non-Returnable Items
Certain types of items cannot be returned. These include:
- Items marked as "Final Sale" or "Clearance."
- Personalized or custom-made items.
- Items that pose hygiene concerns (e.g., intimates, swimwear, earrings) if the original packaging/seal is broken or if they have been worn.
- Gift cards.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at support@butterflywingcardigan.com within 7 days of delivery. Please include your order number and clear photos of the damage or defect. We will gladly offer you a free replacement or a full refund, including any original shipping costs, once the damage or defect is verified. We may provide a pre-paid return label for damaged/defective items if a return is required.
8. Exchange Policy
If you wish to exchange an item for a different size, color, or a different product, please follow the return process outlined in Section 3 to return your original item. Once your return is approved and processed, you can then place a new order for the desired item on our website. This ensures you get the item you want quickly and efficiently.
9. Late or Missing Refunds
If you haven’t received a refund yet, please take the following steps:
- Check Your Bank Account: First, check your bank account again.
- Contact Your Credit Card Company: It may take some time before your refund is officially posted.
- Contact Your Bank: There is often some processing time before a refund is posted.
- Contact Us: If you’ve done all of this and you still have not received your refund, please contact us at support@butterflywingcardigan.com.